Email us
We reply within one business day, Monday to Friday. Messages sent over the weekend are answered on Monday.
What to include
If your message is about an existing order, include your order number. It appears in your confirmation email and looks like #1001. If an item arrived damaged, please attach a photo.
Common requests
- Order status or tracking. Send your order number and we will look it up for you.
- Returns. Let us know you would like to return your order and we will email a prepaid label. See Returns & Refunds.
- Setup help. Tell us your phone model and what you are seeing on screen.
- Address changes. Email us as soon as possible. We can update the address if the order has not shipped.
Policies
Mailing address
Cleara
275 SW 6th St
Miami, FL 33130
United States
Please do not send returns to this address without emailing us first. We will provide a prepaid label and the correct return address.